Written by Banseok Koo
What I learned during my internship at EAAFP is how to communicate within the office and people outside the office. First is how to communicate within the office. When I was overwhelmed with tasks, I merely thought I should reply to task requesting emails when I am done with the task. However, even though I am not complete, I realized It is better to report my honest situation rather than making my supervisors wait for my reply. I learned it better to say no than to say nothing. It is important for a supervisor to keep track of their requested task and they understand my situation. I shouldn’t be afraid of explaining my situation of not being able to complete the task. It is one of the valuable lessons to take from EAAFP that my supervisors let me know.
I also learned to communicate with people outside our office. I fortunately had a chance to be in a critical position when making a contract with IT companies while changing a service provider. The process was complicated and caused some delay than our expected timeline. During the process, I learned from my supervisors how to communicate with people without unnecessary conflict while getting things done. First, it is wise to ask for the exact deadline. It gives people a motivation and we can legitimately complain about the past deadline if the work is not done by the deadline. It is also important to ask for a written form of promise after a verbal talk. So, I always asked for an email to be written to me summarizing the promise the company made after a phone call. That way, I could track process and use the email as a verification for complaint when the promise was not kept.
There were uncountable lessons that I learned during my 5-month internship which I didn’t mention but communication within and outside the office was the most memorable and valuable ones. I really thank everyone in my office to let me grow as a more effective worker.
Photos credit to EAAFP Secretariat